Warranty
This product comes with a manufacturer warranty, no warranty is offered by Igneous Outdoor Kitchens. Details of this are listed below:
At Brabura, we are committed to the quality and durability of our products. That’s why we offer a lifetime warranty for a selection of essential components in our barbecues and griddles. This warranty aims to provide you with maximum peace of mind and ensure that your culinary experience with Brabura is exceptional throughout the years you own your product.
BRABURA LIFETIME LIMITED WARRANTY
- CAST IRON AND STAINLESS STEEL PLATES FOR L CLASS GRIDDLES
- CAST IRON BURNERS
- U-SHAPED STAINLESS STEEL BURNERS
- STAINLESS STEEL CHASSIS
- STAINLESS STEEL GRILL GRATES
CAST IRON AND STAINLESS STEEL PLATES
Brabura enamel-coated cast iron and stainless steel plates come with a limited lifetime warranty. Brabura can offer this lifetime warranty on its enamel-coated plates thanks to the unparalleled experience of its foundry in Spain in enamelling. Brabura’s limited lifetime warranty covers deterioration or breakage due to defects or manufacturing flaws. It is valid as long as the product is used under regular household conditions and according to the provided instructions.
BURNERS
Brabura offers a limited lifetime warranty for cast iron and U-shaped stainless steel burners. We use durable and high-performance burners for our griddles: tubular or cast stainless steel burners for our gas griddles and barbecues.
STAINLESS STEEL CHASSIS AND GRILL GRATES:
Brabura offers a limited lifetime warranty for the stainless steel chassis of griddles and grills and for the hexagonal rod stainless steel cooking grates. Brabura’s lifetime warranty covers deterioration or breakage due to defects or manufacturing flaws. It is valid as long as the product is used under regular household conditions and according to the provided instructions. Brabura’s warranty does not cover second-hand products or damage related to impacts or accidents, misuse, or lack of maintenance. Brabura products are manufactured and inspected according to the strictest quality standards. Brabura guarantees its griddles, barbecues, and components for domestic users. Brabura’s limited lifetime warranty excludes discolouration, the formation of small cavities on the surface, minor surface rust/oxidation, and contamination by atmospheric agents, which are normal during regular use. To claim the warranty, proof of purchase will be required. Consumers must return the defective product or component to our workshops at their expense.
FIVE (5) YEAR LIMITED WARRANTY
Brabura offers a 5-year limited warranty for:
- painted iron lids and fronts of grills and griddles – add to the catalogue lids , carts, and liners – add to the catalogue components
- Brass valves
- Internal linings
- Flavor grates
- Infrared burners on the barbecue
- Gas ramp
Brabura’s 5-year limited warranty covers deterioration or breakage due to defects or manufacturing flaws. It is valid as long as the product is used under regular household conditions and according to the provided instructions. It excludes discolouration, the formation of small cavities on the surface, minor surface rust/oxidation, and contamination by atmospheric agents, which are normal during regular use.
THREE (3) YEAR LIMITED WARRANTY
Brabura offers a 3-year warranty for: Ignition systems (excluding batteries) Electrical components It guarantees to be free of operational defects and manufacturing defects for a period of 3 years.
IGNITERS – CONTROL KNOBS – CONTROL VALVES – TUBING – ROTISSERIE MOTOR – LIGHT ASSEMBLY – COVERS AND ALL OTHER COMPONENTS & ACCESSORIES. ROD HANDLES. GRILL HANDLES – THERMOMETERS – HAND CRANKS – LIFT ASSEMBLIES AND ALL OTHER MOVING PARTS It covers deterioration or breakage due to defects or manufacturing flaws. It is valid as long as the product is used under regular household conditions and according to the provided instructions.
WARRANTY SCOPE
The warranty includes all operating, manufacturing, and material defects in Brabura Grills SL branded products (excluding additional parts), for normal household use.
We strongly recommend using a cover for your BRABURA grill. If the grill is not kept covered, the aforementioned warranty will not apply. The territorial scope of this warranty is limited to countries where Brabura Grills, or an importer, distributes products and where regulation C.E. 593/2008 is in force within the European Economic Area. This warranty does not affect the consumer’s rights under the provisions of Law 1/2007 on Guarantees in the Sale of Consumer Goods.
WARRANTY CLAIM PROCESS
Buschbeck UK Ltd will examine the product subject to the customer’s claim and will decide at its own discretion whether it is covered by the warranty. If the product subject to the claim is covered by the warranty conditions of Brabura Grills SL, the customer service will repair the product, replace the defective parts, or replace the product subject to the claim with an identical or similar product. This warranty does not cover normal wear and tear of parts or damage resulting from the following aspects: negligent or improper use of the product, use of an inappropriate fuel/gas supply, use contrary to the operating instructions, or alteration by anyone other than our factory service centre. The warranty period is not extended by such repair or replacement. If the product subject to the claim is no longer available in the range of Brabura Grills SL products, the customer will be offered an equivalent product. Any cost arising from a justified warranty claim will be borne by Buschbeck UK Ltd.
WARRANTY APPLICATION SCOPE
The scope of the application of the Brabura Grills warranty is limited to the original buyer of products purchased in Europe. The Brabura Grills warranty does not apply to products sold as seconds, defective products, or products with high discounts. If you have any questions regarding the Brabura Grills warranty, please contact us: contact@braburaoutdoorkitchens.co.uk
WARRANTY EXCLUSIONS AND LIMITATIONS
During the warranty period, the following damages are not covered: Damage or repair due to services provided by an unauthorized service provider or the use of unauthorized parts. Damage caused by accidents, abuse, alteration, misuse, lack of maintenance, grease fires, discoloration of plastic parts due to chemical cleaners, grease, or exposure to UV rays, installation not in compliance with the User Manual instructions and all local and national construction and fire prevention codes. Normal wear and tear of the product. Neglect of product care instructions. Improper product storage. Buschbeck UK Ltd will not be responsible and will not pay for the following: Damages caused by overheating, flame failures caused by environmental conditions (such as strong winds) or improper ventilation. Shipping and handling costs, export duties, or installation costs. The cost of service calls to diagnose a technical problem, the cost of uninstallation or reinstallation. Cost of any inconvenience, personal injury, or property damage due to misuse or product failure. Damage to the product due to impacts or accidents. If a part deteriorates to a non-performing degree (oxidation or burns) within the warranty, a replacement part will be provided. Buschbeck UK Ltd reserves the right to have its representative inspect any product or part before fulfilling any warranty claim.
SERVICE AND WARRANTY CLAIM PROCEDURE
If you need to make a claim under this warranty, require service, or parts for your BRABURA products, please contact your BRABURA dealer or email us at contact@braburaoutdoorkitchens.co.uk Make sure to have the model number, serial number (for Griddles and Grills), and proof of purchase for any warranty claim along with photos or videos of the claimed item.
